Spectrum Reviews

Spectrum's popular products and services include high-speed Internet, cable TV, and home phone services. The Internet plans start at 300 Mbps for $49.99/month with options to upgrade to 500 Mbps or 1 Gbps. The TV Select Signature package offers over 150 channels and includes Disney+ Basic. For mobile services, Spectrum provides an exclusive offer for Internet customers with Unlimited Mobile for $29.99/month per line. Additionally, Spectrum offers the Xumo Stream Box for $0/month for the first six months, which combines live TV, On Demand titles, and popular streaming apps. For gamers, Spectrum promotes better gaming experiences with its ultra-fast download speeds. Customers can also save by bundling services such as Internet, TV, and mobile.

Spectrum provides several convenient payment methods for its customers. Payments can be made online through the Spectrum website or the My Spectrum app. Customers have the option to use debit or credit cards, PayPal, or Postepay. For those who prefer offline methods, checks or money orders are accepted at Spectrum stores or via mail. Additionally, there is an option to set up automatic payments through Enroll Auto Pay for hassle-free monthly transactions.

Spectrum's return policy allows customers to return equipment within 10 business days after service termination. Upon termination, a shipping label is mailed to the customer within 7 business days, and the customer then has an additional 7 business days to send back the equipment or face charges. For products, they can be returned within 30 days from the date of purchase if unopened and the protective wrap is in place. As for the shipping policy, Spectrum provides a prepaid shipping label and customers can return equipment at any UPS Store without any charge for packaging or shipping. It's important to keep the receipt for tracking purposes.

Spectrum offers a range of internet plans to suit different needs and budgets. The Standard Internet Plan provides speeds up to 300 Mbps at $49.99/month for 12 months with Auto Pay. For those requiring faster speeds, the Internet Ultra Plan offers up to 500 Mbps at $69.99/month for 24 months with Auto Pay, and the Internet Gig Plan boasts speeds up to 1 Gbps at $79.99/month for 24 months with Auto Pay. All plans include a free modem, no data caps, and no contracts. Customers can also save by opting for bundled services with Spectrum One, which includes internet, Advanced WiFi, and one Unlimited Mobile line free for 12 months.

To customize a Spectrum package, customers can log in to their Spectrum account and navigate to the Services section. Here, they can add or remove channels and services with ease. Spectrum offers a variety of add-ons, including premium channels, sports packages, and international channels. Customers can also choose from different TV packages like the TV Select Signature or Mi Plan Latino, and add services like the Xumo Stream Box or Unlimited Mobile. For further customization, the Spectrum TV App allows streaming on any device, providing a personalized viewing experience.

Spectrum's Internet service is known for its reliability and high-speed offerings, with a 99.9% reliability rating. Customers report that it is a dependable option, especially where fiber internet is not available. The service is characterized by consistent optimal network performance throughout the month. While some customers have experienced issues with service reliability, such as slow internet speeds and intermittent connections, these instances are generally infrequent. When problems do arise, Spectrum is reported to address them promptly, often sending technicians to resolve issues quickly. Overall, Spectrum's Internet service is considered a solid choice for those seeking stable connectivity.